What is this alert and why are you seeing it?
If you see the alert of Excessive Usage or Excessive External Search Volume, our system has detected that you are an excessive amount of capacity that is far heavier than a typical user. This alert means we might suspect there may be bots or other scripts used to access this information.
Access to the data on our platform is set at a standard capacity, at which point data may be subject to throttling daily usage. We monitor usage to ensure that users are not using bots or tools to scrape the valuable data from our system. We reserve the right to throttle users due to excessive usage that could compromise the integrity of our platform and data.
Using an excessive amount of filters or trying to pull a bulk amount of contacts on a daily basis can take you beyond that capacity and trigger a lockout on our end.
If you see this alert, you may be subject to a 24-hour lockout before you are able to use the system again. To avoid this lockout, please ensure you are not using any bots, scripts or third-party tools and also consider pacing out your searches and access to contacts. Given the real-time nature of our platform, this approach is always recommended.
Our search engine is leveraging real time data to complete that research, so our power users are able to find much more success with the platform when they take advantage of the real time nature of that data, rather than compiling a large list to contact at the end of the month when the data might be stale.